October 15, 2014 Verified
Stayed here to be shuttled to the ort for a cruise the following day. First off, they had only 3 luggage carts and when I checked in at 7pm, they were no where to be seen. The desk told me the guests probably took them to their rooms and kept them for the next morning. I know it wasn't the hotels fault but still makes me angry! Secondly, there were 50 people going to the cruise port, the hotel had 1 shuttle bus that seats 11. They did rent an extra 2 shuttles but they came late. After the cruise, waited 45 minutes at the dock waiting for the shuttle to pick us up. There were about 30 people and only ONE shuttle. Didn't get back to my car for 2 hours after disembarking. Hotel is OK to sleep but not very dependable for shuttle service.